RETAIL NOTICE: The William Mark Corporation does not sell to the public. We deal directly with wholesalers. For returns or exchanges, please contact the RETAILER where your product was purchased. We do not offer refunds or exchanges to the public.

Air Swimmers

FAQ

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Customer Service

Do you need help with your Air Swimmer?  You should find the answers you need below!


ILLEGAL KNOCKOFFS


Due to the popularity of Air Swimmers, many factories overseas have copied our product illegally.  If you bought an illegal knockoff, we cannot help you.  These knockoff products were not made by us. If you received one, please return it to the store where you purchased it.

If your Original Air Swimmer (shark, clownfish, or bass) is legitimate, the front and back of the box must say "Air Swimmers", the lower right corner on the back of the box must say "William Mark Corporation" underneath our logo. The Air Swimmers Extreme version is a licensed reproduction by the company WowStuff of our product and is legitimate even though it doesn't meet these conditions.

There are unfortunately also Angry Birds knockoffs. To determine if your Angry Birds Air Swimmer Turbo is legitimate, the text on the front and back should read "Remote Controlled Flying Angry Birds Air Swimmers Turbo" and the image on the front should be of an Angry Bird knocking down a wooden structure complete with pigs. On the back of the box in the lower left hand area it should have "William Mark Corporation" and our logo along with Rovio's logo. Again the Toys R Us package is slightly different with the WowStuff logo on the bottom of their (larger) box, but is still legit.

We cannot replace defective knockoffs that were made by others in violation of our patents, trademark, and copyrights.


ASSEMBLY PROBLEMS

If you need help assembling your Air Swimmers Shark, Clownfish or Bass, please watch the instructional video. If you need help assembling your Angry Birds Air Swimmers Turbo, please watch the Angry Birds instructional video These videos should answer any questions you may have and feel free to post a comment with your question if we left something unanswered in the video. You may also find your answer in our Air Swimmers FAQ.


MISSING OR LOST INSTRUCTIONS

Download instructions by clicking on the link for your product:

Shark

Clownfish


REFUNDS

If you would like to return an Air Swimmer for a refund, you must return it to the store where you purchased it.  We are a wholesale company that sells only to distributors and retail stores, so we cannot give refunds at the retail price. 

 

Additional Resources

Here are some other excellent places for more information and continued excitement:

Tutorials/Instructions:

Our video assembly instructions:   https://www.youtube.com/watch?v=zG9pBD0tr9g

Air SwimmerTM Extreme assembly video instructions:  https://www.youtube.com/watch?v=5CGL_JWZAlc,  https://www.youtube.com/watch?v=USIe6VnGxBQ

Vat19’s excellent Air Swimmer page: http://www.vat19.com/dvds/air-swimmers-remote-control-flying-fish.cfm

NightFlyyer's tutorial on how to easily store an Air SwimmersTM : https://www.youtube.com/watch?v=zQJ96H0YT3s

Online forums and fanpages:

Air Swimmers' World: the self proclaimed "The official Air Swimmers Fan Site": http://airswimmersworld.com/

RC Groups.com discussion: http://www.rcgroups.com/forums/showthread.php?t=1487271

NightFlyyer's informative and entertaining video program featured Air Swimmers: http://www.rc-television.org/

Replacement Request

To request a replacement, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and include the following information in your email message:

  • Name
  • E-Mail
  • Mailing Address
  • City, State, ZIP Code
  • Which product did you purchase?
  • Where did you purchase this product?
  • Store name
  • Store City, State
  • Online Store Website name (If purchased online)
  • Online Website Seller nickname (If purchased online)
  • Problem(s) with product (Describe problems)
  • What action would you like us to take?
    • Ex: send replacement balloon, new controller
  • Attach a photo of the Front of the box
  • Attach a photo of the Back of the box
  • Attach a photo of the UPC Code

Retail Notice

The William Mark Corporation does not sell to the public. We deal directly with wholesalers. For returns or exchanges, please contact the RETAILER where your product was purchased. We do not offer refunds or exchanges to the public.