Customer Service

Do you need help with your Air Swimmer?  You should find the answers you need below!


ILLEGAL KNOCKOFFS


Due to the popularity of Air Swimmers, many factories overseas have copied our product illegally.  If you bought an illegal knockoff, we cannot help you.  These knockoff products were not made by us. If you received one, please return it to the store where you purchased it.

If your Original Air Swimmer (shark, clownfish, or bass) is legitimate, the front and back of the box must say "Air Swimmers", the lower right corner on the back of the box must say "William Mark Corporation" underneath our logo. The Air Swimmers Extreme version is a licensed reproduction by the company WowStuff of our product and is legitimate even though it doesn't meet these conditions.

There are unfortunately also Angry Birds knockoffs. To determine if your Angry Birds Air Swimmer Turbo is legitimate, the text on the front and back should read "Remote Controlled Flying Angry Birds Air Swimmers Turbo" and the image on the front should be of an Angry Bird knocking down a wooden structure complete with pigs. On the back of the box in the lower left hand area it should have "William Mark Corporation" and our logo along with Rovio's logo. Again the Toys R Us package is slightly different with the WowStuff logo on the bottom of their (larger) box, but is still legit.

We cannot replace defective knockoffs that were made by others in violation of our patents, trademark, and copyrights.


ASSEMBLY PROBLEMS

If you need help assembling your Air Swimmers Shark, Clownfish or Bass, please watch the instructional video. If you need help assembling your Angry Birds Air Swimmers Turbo, please watch the Angry Birds instructional video These videos should answer any questions you may have and feel free to post a comment with your question if we left something unanswered in the video. You may also find your answer in our Air Swimmers FAQ.


MISSING OR LOST INSTRUCTIONS

Download instructions by clicking on the link for your product:

Shark

Clownfish

Angry Birds - coming soon!


MISSING OR SPARE PARTS

If your box has a missing or broken part, please fill out our online replacement form, which will need to include a description of the parts you need and PHOTOS of the front and back of the original box and the controller.  The photos are necessary to determine whether you have a genuine Air Swimmer or an illegal knockoff.  Our parts will not work on a knockoff.  You may buy replacement balloons at www.mandmtoys.com.


REFUNDS

If you would like to return an Air Swimmer for a refund, you must return it to the store where you purchased it.  We are a wholesale company that sells only to distributors and retail stores, so we cannot give refunds at the retail price.  For information about how to request a replacement for a defective Air Swimmer, please see below.


DEFECTIVE AIR SWIMMERS

A small number of defective Air Swimmers do get by our factory's quality control. If you are unfortunate enough to have one of these, please verify that you have a genuine Air Swimmer and fill out our replacement form and we'll do our best to make things right.

(1)  Products Purchased at Toys R Us - If you have an Air Swimmers Extreme in the green box, we can only replace defective Shark and Clownfish balloons. Everything else on the Air Swimmers Extreme, including the Orca model, is part of a radio-controlled model made exclusively for Toys R Us.  We do not carry spare parts or replacements for Air Swimmers Extreme. If yours is defective, please return to Toys R Us for a replacement or contact WowStuff, our Toys R Us distributor. We CAN replace all parts for the Angry Birds Air Swimmers from Toys R Us.

If you require a replacement for the shark or clownfish balloon for your Air Swimmers Extreme or for your Angry Birds Air Swimmers from Toys R Us, please fill out our online replacement form, which will need to include a description of the parts you need and PHOTOS of the front and back of the original box and the controller. You may also buy replacement balloons at www.mandmtoys.com.

(2)  Determine whether you have a real Air Swimmer or an illegal knockoff.  We cannot replace defective knockoffs that were made by others in violation of our patents, trademark, and copyrights. If your Original Air Swimmer (shark, clownfish, or bass) is legitimate, the front and back of the box must say "Air Swimmers", the lower right corner on the back of the box must say "William Mark Corporation" underneath our logo. If your Angry Birds Air Swimmer Turbo is legitimate, the text on the front and back should read "Remote Controlled Flying Angry Birds Air Swimmers Turbo" and the image on the front should be of an Angry Bird knocking down a wooden structure complete with pigs. On the back of the box in the lower left hand area it should have "William Mark Corporation" and our logo along with Rovio's logo.

(3) If you believe you have a genuine Air Swimmer after reading (2) above, you will need to send us PHOTOS of the front and back of the box and the controller in order to obtain a replacement. Fill out the online replacement form and attach your photos to it. You can also send the completed printable replacement form with photos to: William Mark Corporation, 112 Harvard Ave #229, Claremont, CA 91711. No replacements will be provided without a completed return form.  It may take a couple of weeks to receive your replacement.